Wise Scams: Fake Payment Notifications
Wise (formerly TransferWise) moves over $12 billion in cross-border payments each month for 16 million customers. Its reputation for low fees and transparent exchange rates makes it a trusted brand — which is exactly why scammers impersonate it. If you receive an email that looks like it's from Wise, there's a growing chance it's not.
Phishing attacks impersonating Wise increased 340% between 2024 and 2025, according to email security firm Abnormal Security. Here's how these scams work and how to protect your money.
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Fake Payment Received Notifications
The most common Wise scam is a phishing email claiming you've received a payment:
"You've received 2,450.00 EUR from Marcus Schmidt. This transfer is being held pending your verification. Log in to release the funds: [View Transfer Details]"
The email is crafted to look identical to legitimate Wise notifications. The key difference: Wise never "holds" transfers pending recipient verification. When someone sends you money through Wise, it arrives in your balance or bank account automatically. Any email claiming you need to "release" or "accept" a payment is fake.
Other variants include notifications about "scheduled payments" you need to confirm, "exchange rate locks" that expire unless you log in, or "failed transfers" that need resubmission.
Account Suspension Phishing
These emails create urgency by threatening to close your account:
"Important: Your Wise account has been temporarily restricted. We've detected activity that doesn't match your profile. Please verify your identity within 24 hours to restore full access. Failure to verify will result in permanent account closure and forfeiture of any balance."
Wise does occasionally restrict accounts for compliance reasons, but they communicate this through the app's notification system and allow reasonable time for response. They won't threaten "forfeiture" of funds through an email with a 24-hour deadline.
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The Invoice Payment Redirect
This scam targets businesses rather than individuals. Scammers intercept email threads between businesses and their international suppliers (through compromised email accounts or man-in-the-middle attacks). They send a message appearing to come from the supplier:
"Please note that our Wise account details have changed. For future payments, please send to this new account: [scammer's Wise account details]"
The business, seeing what appears to be a routine update from a trusted supplier, redirects payments to the scammer's account. By the time the real supplier asks about late payment, thousands or hundreds of thousands of dollars have been stolen.
Always verify payment detail changes through a separate communication channel — call the supplier at a known number, not one provided in the email.
IsThisAScam's 6-layer detection system excels at identifying phishing emails that impersonate financial services like Wise. Our scanner checks sender domains, link destinations, and language patterns against known fraud templates.
Fake Wise Customer Support
On social media platforms, particularly Twitter/X, scammers monitor mentions of Wise and respond to complaints with fake support accounts:
"@WiseSupport_Help: We're sorry about your transfer issue! Please DM us your registered email, phone number, and the last 4 digits of your card so we can look into this."
Wise's only official support handle on Twitter/X is @Wise. They will never ask for sensitive information through DMs. All support interactions should happen through the Wise app or wise.com/help.
Exchange Rate Scams
Third-party services claim to offer "better rates than Wise" for international transfers. Some are legitimate competitors, but others are scam operations that either steal your money outright, apply hidden fees that result in worse rates, hold your money indefinitely citing "compliance reviews," or use your transfer details for identity theft.
If you're considering alternatives to Wise, research them thoroughly. Check for proper financial licensing in their operating jurisdictions, read reviews from multiple independent sources, and start with a small test transfer before moving larger amounts.
The "Wise Employee" Job Scam
Fake job postings claiming to be from Wise offer remote positions in "payment processing" or "customer support." The real purpose is to recruit money mules — people who receive stolen funds in their Wise accounts and forward them to other accounts, unknowingly laundering money for criminal organizations.
Legitimate Wise job openings are posted at wise.jobs. Any job offer that involves receiving and forwarding payments through your personal account is a money laundering scheme, and participating can result in criminal charges against you.
Protecting Your Wise Account
- Enable two-factor authentication using biometric or authenticator app verification
- Never click links in emails claiming to be from Wise — open the app or type wise.com directly
- Verify your account status through the app's notification center, not emails
- For business payments, always confirm banking detail changes by phone using a known number
- Be wary of "better rate" services unless they're properly licensed and well-reviewed
- Monitor your Wise activity feed regularly for unauthorized transactions
- Report phishing emails to phishing@wise.com
- Use a strong, unique password and consider a password manager
If you suspect your Wise account has been compromised, freeze your account immediately through the app (Settings > Account > Freeze), contact Wise support through the app, and check all recent transactions. If unauthorized transfers were made, file a police report and report to your country's financial fraud authority.
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