An Evri scam text is a fake message claiming Evri (formerly Hermes) missed your delivery and needs you to pay a small redelivery fee or "confirm your details" through a link. Evri does not ask for payment by text message, and it never requests card details to rearrange a delivery. If you receive a text asking for a fee to release or redeliver a parcel, it is a scam designed to harvest your card number and personal information.
What the Evri Scam Text Looks Like
The wording varies, but the template is remarkably consistent. Common examples reported across the UK include:
- "Evri: We attempted to deliver your parcel today but no one was home. Reschedule here: [link]"
- "Your Evri parcel is held at our depot due to an unpaid shipping fee of £1.45. Pay now to avoid return: [link]"
- "Evri: Your package has an incorrect address. Update your delivery information within 24 hours: [link]"
The links lead to convincing clones of the Evri website, complete with the brand's logo and colour scheme. The fake site asks for your name, address, date of birth, and card details — supposedly to charge a fee of £1 to £3. The small amount is deliberate: it feels too trivial to be a scam. But the real prize is your full card number, expiry date, and CVV, which criminals then use for much larger fraudulent purchases or sell on. In many cases, victims later receive a phone call from someone posing as their bank's fraud team — a follow-up scam that uses the details just stolen to sound credible.
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Why These Texts Are So Effective
Evri handles hundreds of millions of parcels a year in the UK, so at any given moment a large share of the population is genuinely expecting an Evri delivery. Scammers send these texts in bulk to random numbers, knowing a meaningful percentage of recipients will have a parcel in transit. The urgency ("within 24 hours", "avoid return to sender") pushes people to act before thinking. This is the same playbook used in the USPS scam texts that dominate in the United States — only the branding changes.
How Real Evri Actually Contacts You
Understanding Evri's genuine process makes the fakes easy to spot:
- Evri never charges redelivery fees. If a delivery is missed, Evri automatically reattempts it or leaves the parcel with a neighbour or in a safe place. There is no fee to pay, ever.
- Tracking updates come from the retailer's notification or the Evri app. If you want delivery updates, they come through the channel you opted into when you ordered — not an unsolicited text from an unknown mobile number.
- Genuine Evri links use evri.com. Scam texts use lookalike domains such as evri-redelivery variants, hyphenated domains, or completely unrelated URLs hidden behind shorteners. Always check the root domain before the first slash.
- A missed delivery leaves a physical calling card. The courier leaves a card at your door with instructions. A text demanding payment is not part of the process.
What to Do If You Receive One
- Do not click the link. Even visiting the page can expose you to further phishing attempts.
- Report it to 7726. Forward the text to 7726 (which spells SPAM on a keypad). This free service lets UK mobile networks investigate and block the sending numbers.
- Report to Action Fraud. If you are in England, Wales, or Northern Ireland, you can also report the scam at actionfraud.police.uk. In Scotland, report to Police Scotland on 101.
- Delete the message. Once reported, there is no reason to keep it.
- Check your actual deliveries directly. If you are expecting a parcel, go to the retailer's order page or type evri.com into your browser yourself and enter your tracking number.
If You Already Entered Your Details
Act quickly — speed matters far more than embarrassment:
- Contact your bank immediately using the number on the back of your card, and ask them to block the card and monitor for fraudulent transactions. Under UK rules, unauthorised card payments are generally refundable if you report promptly.
- Be ready for the follow-up call. Scammers who capture your details often phone you days later pretending to be your bank's fraud department. Your bank will never ask you to move money to a "safe account" or read out full card details. Hang up and call back on the official number.
- Change any passwords you entered on the fake site, and enable two-factor authentication on your email and banking apps.
- Watch your credit file for accounts you did not open, since the scam site may have collected your date of birth and address.
Check Any Delivery Text Before You Tap
Delivery scams are among the highest-volume phishing categories in the UK, and Evri, Royal Mail, and DPD impersonations rotate constantly. You can read more about the category on our delivery scam hub, and see the closely related Royal Mail scam text pattern.
The fastest way to verify any suspicious delivery message is to paste it into IsThisAScam.to. The tool checks the link against threat databases, examines the domain's age and reputation, and analyzes the message text for known scam patterns — all in seconds, free, with no signup required.